Search results

Obtaining BS 5750 is comparatively easy. It is much harder to identify the factors which contribute to quality. Defines quality in terms of “static quality” which constitutes basic standards, and dynamic quality which is what delights the customer. Suggests action learning as the way to achieve total quality.

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/09576059610148441. When citing the article, please cite: Abby Day, (1996), “Getting logistics into the boardroom”, Logistics Information Management, Vol. 9 Iss: 6, pp. 11 - 14.

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/eb007523. When citing the article, please cite: Abby Day, (1990), “Who Cares about International Freight?”, Logistics Information Management, Vol. 3 Iss: 4, pp. 51 - 53.

A new business school was created last year with the intention of combining academic theory and practical application. The International Management Centre from Buckingham (IMCB) received a lot of attention when it was launched in late 1982. How has it fared since then and, most importantly, how is it meeting the needs of training managers and their organisations? In this article, IMCB's Principal, Gordon Wills, and its Industrial Fellow in Managerial Communications, Abby Day, describe the work of the school and assess its impact.

The purpose of this study is to examine gender and rural economic relations of the Nrobo of Southeastern Nigeria. Specifically, the study was designed to examine the subsistence strategies, gendered role patterns and gender gaps in economic relations of the Nrobo.

This study used ethnographic methods of participant observation – adopting chitchatting and semi-structured interviews. Also, focus group discussion (FGD) was used to cross-check the validity of data from the other instrument.

This study found among other things, that although there is still verbal expression of gendered roles division, it does not mirror what actually obtains in society, except bio-social roles. Ideological superiority of men reflects the patrilineal kinship arrangement of society. Theoretically, some of the hypotheses of gender inequality theory were disputed for lack of adequate explanation of gender and economic relations in an egalitarian-reflected society such as Nrobo.

This study, to the best of my knowledge, is the first attempt to ethnographically examine gender and economic relations among this group. As such it adds to the corpus of ethnographies on the Igbo of Southeastern Nigeria.

Key components of the logistics mix are described in an effort to create an understanding of the total logistics concept. Chapters include an introduction to logistics; the strategic role of logistics, customer service levels, channel relationships, facilities location, transport, inventory management, materials handling, interface with production, purchasing and materials management, estimating demand, order processing, systems performance, leadership and team building, business resource management.

An updated version of the original (1985) text, the book covers all aspects of marketing and selling bank services: the role of marketing; behaviour of customers; intelligence, planning and organisation; product decisions; promotion decisions; place decisions; price decisions; achieving sales. Application questions help to focus the readers' minds on key issues affecting practice.

Although conferences can be costly, there are ways of ensuring that they yield a genuine and measurable return.

Come 1992 with the onset of the so‐called Single European Market, how will your business change in reality? This article addresses the question of who your customers will be in the future. Was the biggest barrier to trade into other European nations ever legal or has it always been a cultural one? By examining European marketing reality, as opposed to Euro‐propaganda, it seeks to put the claims, that a European market without frontiers will be a single one, into perspective.